Healthpac Partners with HealthPay24® to Elevate Patient Experience Levels with Emerging Consumer-Payment Technologies

Integration means immediate benefits for billing software member-base and patients.

SAVANNAH, GA (March 10, 2019) – HealthPay24®, a premier SaaS provider of innovative patient payment solutions, and Healthpac Computer Systems Inc., a nationally recognized leader in practice management software, have announced a strategic partnership to elevate the patient payment experience through a patient-centric, consumer-driven approach.

The integration of HealthPay24® into the Healthpac PMS enables a cloud-based patient payment solution branded to any Healthpac member or client provider entity. The solution delivers best-in-class POS & patient self-service portals as well as innovative patient messaging and analytics engines. The SaaS-driven platform ensures the ongoing, unique ability to adopt emerging as well as Artificial Intelligence (AI) technologies for the benefit of all users: both enterprise and patient.

“Patients want options and a great experience, and we’re proud to say that our clients are equipped to adopt the new best practices to meet this demand,” said HealthPay24® President Julie Gerdeman. “We’ve seen that when offering discounts, payment plans, loans, and IVR at all patient touchpoints, providers can quickly experience increased payment adoption and satisfaction rates across their entire healthcare enterprise. We’re very excited to bring these opportunities to Healthpac’s billing software member-base for the immediate benefit of both their clients and patients.”

The rise in patient financial obligations has shifted the provider mindset to collect more upfront and enable patients to better self-serve (i.e. pay online, via text, mobile, IVR, set up payment plans, enact discounts, etc.). Medical billing software vendors also play an important role in the provider-patient relationship but must now be equipped to deliver consumer-driven solutions that can optimize payments workflows at all patient touchpoints.

“This strategic partnership is a clear signal that as a provider of medical billing software to the medical industry, Healthpac recognizes the valuable addition of HealthPay24’s services to its customers,” said Healthpac CEO and founder Buddy Claborn. “HealthPay24’s services are easy to set up and can be configured to meet the user’s specific needs. They have been proven to increase office productivity and enhance the patient payment experience.”

About Healthpac

Founded in Savannah in 1981, Healthpac is a leading provider of medical billing and practice management software for physicians, radiology imaging centers, healthcare providers, laboratories and medical billing companies. Healthpac’s billing solutions, constantly evolving proprietary software and experience in the healthcare industry have made the company a trusted advisor for more than 3,000 users in 43 states. Healthpac’s software is carefully tailored to provide the functionality needed in today’s healthcare industry, and the company’s staff includes several former practice managers and healthcare business owners who are tasked with constantly improving Healthpac’s level of service. Healthpac is part of the ICD-10 software compliancy board and is EHNAC Certified, and the company’s CEO, Buddy Claborn, sits on the Healthcare Administrative Technology Association advisory board and is a previous recipient of the National Healthcare Billing Software Vendor of the Year from the Healthcare Billing and Management Association.

About HealthPay24

HealthPay24® is a recognized leader in cloud-based patient payment software and continues to pioneer consumer-driven solutions to the ever-increasing patient pay responsibility. Its SaaS product ensures the unique, ongoing, ability to adopt emerging & AI technologies for the benefit of its client base. Founded in 2001, the solution equips providers with best in class POS and online payment portals, plus new patient messaging and analytics engines. The solution captures and manages the patient financial responsibility as early as pre-service estimation through post-service, provides flexibility and convenience for online and POS collections, and fuels productivity to financial posting and reconciliation processes – HealthPay24.com