Customer service experience and business satisfaction survey. Woman hand using smart phone with icon five star symbol to increase rating of company concept
Earlier this year, HP24 conducted its first Net Promoter Score® (NPS®) survey to evaluate its service to clients and we are excited to share the results of achieving a score of 75.
What is the Net Promoter Score® (NPS®)?
The NPS is a system used by companies to evaluate their overall success in serving their clients. The scoring index ranges from -100 to 100 and measures the willingness of customers to recommend a company’s products or services to others. The score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend or colleague? The scoring for this answer is most often based on a 0 to 10 scale, where ratings of 9 and 10 are considered promoters; ratings of 7 and 8 are passives or neutral, and ratings of 0-6 are detractors.
HP24 is humbled and excited to receive a score of 75 on its recent NPS survey to clients. This reinforces our core value of placing the success and support of our clients as the most important aspect of our company. The Software & Applications Industry has an average NPS of 41. HP24 ranks in the 100th Percentile in our industry category.
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