Offering multiple payment options is crucial to your patient engagement strategies and overall financial experience. Interactive Voice Response (IVR) is one of the many convenient self-service payment options available through HealthPay24’s platform.
IVR technology is fully integrated with HealthPay24 for rapid and easy setup. This adds another payment channel option giving your consumers control over how and when they pay. Not only that but by increasing consumer engagement, your provider organization can experience an increase in revenue.
How It Works
- Efficient call flow designed exclusively for HealthPay24 customers and their patients
- Payments are automatically posted back to your billing system(s)
- Seamless payment reconciliation is built into the HealthPay24 platform
Benefits of IVR
With IVR, you can give your healthcare consumers a better financial experience with availability 24 hours a day, 7 days a week. Enjoy a significant reduction in the number of inbound calls for your organization so your staff can focus on what matters most – your patients.
Strictly adhering to PCI DSS and HIPAA compliance, your patients’ PHI and payment data is safe and secure.